At TOFARCH, we strive to ensure that our customers have a satisfactory experience from the moment they browse our products to the final delivery. We understand that sometimes, plans change and you may need to cancel or return an order. Below are the terms that govern cancellations and refunds to help clarify the process for our customers.

1. Cancellation Policy

  • Before Shipment: Orders can only be canceled before they have been shipped. If you wish to cancel your order, please contact us immediately via our customer service contact information provided on our website. If the order has not been shipped, we will process the cancellation and issue a full refund.

  • After Shipment: Once the order has been shipped, it cannot be canceled. However, you can return the item according to our Return Policy once you receive it.

2. Refund Policy

  • Returns Accepted: Returns are accepted within 30 days of receipt if the products are in their original condition, unused, and in their original packaging.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery to report the issue. We will arrange for a replacement or refund as appropriate.

  • Refund Process: Upon receiving the returned item and verifying its condition, we will initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to be processed.

  • Restocking Fee: Please note that a restocking fee may apply for certain items returned, which will be deducted from your refund. This will be clearly stated on the product page.

  • Return Shipping Costs: Unless the return is due to an error on our part (e.g., incorrect or defective item), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Non-Returnable Items

  • Custom Orders: Products that are customized or made to order cannot be returned or refunded.

  • Final Sale Items: Items marked as final sale cannot be returned or refunded.

4. Exchanges

  • Exchanges for Different Sizes or Colors: We accept exchanges for the same item in a different size or color, subject to availability. Please contact our customer service for assistance.

  • Defective or Damaged Items: If you need to exchange it for the same item due to a defect or damage, send us an email at our customer support.

5. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please do not hesitate to contact us through the customer service information provided on our website.