Frequently asked questions.
1. What types of office furniture does TOFARCH offer? TOFARCH offers a wide range of office furniture, including ergonomic office chairs, executive desks, modular workstations, meeting tables, storage solutions, and customized furniture to meet your specific office needs.
2. How can I place an order? Orders can be placed directly through our website. Simply select the items you wish to purchase, add them to your cart, and proceed to checkout. You can also place an order by contacting our sales team via phone or email.
3. Do you offer custom furniture solutions? Yes, we specialize in custom furniture solutions tailored to your specific requirements. Contact our design team to discuss your needs, and we will work with you to create furniture that fits your space and style perfectly.
4. What is the delivery timeframe for standard and Quickship products? Standard orders typically arrive within 4-6 weeks, depending on the complexity and quantity of the items. Our Quickship program offers a selection of products that are delivered within 15 days, ensuring you receive your furniture quickly.
5. Are there additional costs for shipping? Shipping costs vary based on the delivery location and the size of the order. These details will be calculated and displayed at checkout. For large orders, please contact our sales team for a shipping quote.
6. Can I return or exchange an item? We accept returns and exchanges within 30 days of delivery for most products in their original condition. Custom items are non-returnable. Please refer to our Return Policy for detailed information.
7. How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress on our website or the carrier's website.
8. Do you provide installation services? Yes, we offer installation services in selected locations. Please contact our customer service team for more details and to check if installation services are available in your area.
9. What warranties do you offer? TOFARCH products come with a standard warranty that covers defects in materials and workmanship. The length and terms of the warranty vary by product, so please check the specific warranty details for each product.
10. How do I care for my TOFARCH furniture? Care instructions vary by material and product type. General guidelines include regular dusting, immediate spill cleanup, and avoiding direct sunlight and heat sources. Detailed care instructions are provided with each product.
11. How can I contact customer service? Our customer service team can be reached by email at customercare@tofarch.com or by phone at +919599985440. We are available from 9.30 am to 6.00 pm to assist you with any queries or concerns.